Privacy policy

Solana Health is operated by ANJM Pty Ltd (ABN to be inserted), trading as Solana Health, at Shop 1, 448 Bunnerong Road, Matraville NSW 2036. We are bound by the Privacy Act 1988 (Cth), the Australian Privacy Principles and the Health Records and Information Privacy Act 2002 (NSW).

What we collect

To provide care we collect your name, contact details, date of birth, Medicare and private health fund details where relevant, emergency contact, and health information including your history, presenting complaint, examination findings, treatment records, reports and correspondence from other providers.

How we use it

We use your information to assess and treat you, to communicate with you about appointments and your care, to process payments and health fund or Medicare claims, and to meet our professional and legal obligations. We do not sell your information or use it for marketing without your consent.

Who we share it with

With your consent, or where the law requires or permits, we may share information with your GP or other treating practitioners, health funds, Medicare, workers compensation or CTP insurers, and our practice management software provider (Cliniko), which stores data in Australia.

Storage and security

Records are held electronically in Cliniko with access restricted to authorised staff. Records are kept for at least seven years after your last visit, or until age 25 for children, as required in NSW.

Access and correction

You can ask to see or correct your records at any time by emailing reception@solanahealth.com.au. We will respond within 30 days.

Website, analytics and advertising

We use Google Analytics and Google Ads, managed through Google Tag Manager, to understand how people find and use our website and to measure whether our online advertising leads to appointment bookings. These tools use cookies and similar technologies to collect information such as the pages you visit, the device and browser you use, your approximate location and how you arrived at our site.

Online bookings are handled by Cliniko under its own privacy policy. When you book online, Google may record that a booking was completed, but we do not send Google your name, contact details, the type of appointment or any health information.

You can opt out of Google Analytics with Google's browser add-on at tools.google.com/dlpage/gaoptout, manage ad personalisation at myadcenter.google.com, or block and delete cookies in your browser settings. The site will still work if you do.

Complaints

If you have a concern about how we've handled your information, contact us first at reception@solanahealth.com.au. If you're not satisfied, you can contact the Office of the Australian Information Commissioner (oaic.gov.au) or the NSW Privacy Commissioner.

Last updated 27 October 2026.